HOTEL RULES
Hotel Kalita Palace warmly welcomes guests to experience a comfortable and memorable stay in the historic town of Sibsagar, Assam.
✔️ Check-in time is from 12:00 PM and check-out is by 11:00 AM. Early check-in or late check-out is subject to availability and may attract additional charges.
✔️ All guests must present a valid government-approved photo ID at arrival for verification.
✔️ Rooms are allocated strictly according to maximum occupancy limits, including children. Children below the permitted age may stay complimentary when sharing existing bedding.
✔️ Smoking is allowed only in designated areas; smoking inside rooms is prohibited to maintain comfort and hygiene.
✔️ Pets are currently not allowed.
✔️ Complimentary parking is available for in-house guests; however, the hotel is not responsible for loss or damage to vehicles.
✔️ Consumption of alcohol is permitted inside rooms, provided behaviour remains respectful and non-disturbing.
✔️ Guests are expected to maintain general decorum, adhere to safety guidelines, and cooperate with the staff.
✔️ Activities that disturb other guests or violate local regulations of Sibsagar are strictly prohibited. The hotel reserves the right to take necessary action in case of misconduct.
CANCELLATION POLICY
✔️ Guests may cancel their reservation free of charge up to 48 hours before the arrival date.
✔️ Cancellations made within 48 hours will incur a late-cancellation fee equivalent to one night’s tariff.
✔️ No-show bookings are charged the full amount for the first night and the remaining stay is released.
✔️ In case of early departure, charges for the unused nights may apply according to the booking terms.
✔️ Reservation modifications are subject to availability and may result in rate changes.
✔️ Discounted, promotional, or non-refundable bookings are not eligible for cancellation or refund under any circumstance.
HOUSE RULES
✔️ Guests are requested to maintain cleanliness in rooms and common areas of Hotel Kalita Palace.
✔️ Quiet hours are observed from 10:00 PM to 7:00 AM to ensure a peaceful environment for all.
✔️ Visitors may be allowed until designated hours and must register at the reception; overnight stays by unregistered visitors are strictly not permitted.
✔️ Bringing outside food is allowed, but the hotel is not responsible for quality or storage.
✔️ Any damage to hotel property will be chargeable based on actual repair or replacement cost.
✔️ Common areas such as the lobby, corridors, and lounge should be used respectfully.
✔️ Guests are expected to maintain courteous behaviour, avoid loud music, and comply with safety protocols.
✔️ Hazardous items, illegal substances, and activities that violate the law are strictly prohibited.
TERMS & CONDITIONS
✔️ A reservation at Hotel Kalita Palace is considered confirmed only after the guest receives an official booking confirmation from the hotel.
✔️ Tariffs are subject to applicable government taxes and may vary during peak seasons or special events in Sibsagar.
✔️ Accepted payment methods include cash, cards, and approved digital payments.
✔️ The hotel shall not be held liable for delays or cancellations caused by force-majeure events such as natural calamities, strikes, or government orders.
✔️ Guests are responsible for any loss, damage, or liability arising from their actions during the stay.
✔️ The hotel reserves the right of admission and may refuse service or entry in case of misconduct or policy violations.
✔️ Eligible refunds are processed within the hotel’s standard timelines after deduction of applicable charges.
✔️ Any illegal activities are strictly prohibited and will be reported to authorities.
✔️ Extended stays are subject to availability and must comply with prevailing rates and policies.
✔️ By staying at the hotel, guests automatically accept all terms and conditions mentioned herein.